Product order and support

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RMA Service Order

For service matters regarding TimeSpot® Brightec Time.

Download and fill in the RMA service order

Please save the PDF file to your computer before any information is filled in.

In order to speed up the process of repair and return, please ensure it is delivered directly to our address during working hours.
(Note: if we need to arrange collection from the shippers logistics warehouse this will delay the process.)

Terminal Product Order Forms

7” Terminal Order Form

Download your Order form

12”, 15” Terminal Order Form

Download your Order form

(After downloading your Order Form, save it before & after filling it in)

General Product Enquiry Form

Support agreement overview

  1. Repair of hardware. Includes labor costs and parts for processor cards, power supplies, memory circuits and more.
  2. Software is updated to the latest version.
  3. Questions are answered weekdays from 08:30 to 16:30.
  4. Error queries will be acknowledged within 4hrs of receipt. In cases where the query is reported outside of regular office hours, the response time is counted from 08.30am
  5. In case the faulty terminal or its parts require replacement, Brightec Time guarantee to take responsibility for the recycling process.

The Support, Service, Warranty & License agreement(s) for download

Support Availability

Mon-Fri: 08:30-16:30 CET except weekends and
Public holidays
Phone: +46 8 522 046 60

For more information regards our support agreement terms contact us at

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